Returns & Exchanges
At Fragrance Lord, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may return unopened and unused items in their original packaging within 30 days of delivery for a full refund.
Initiate Your Request
Contact our customer support team at [email protected] with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Carefully pack the item in its original box with all protective materials to prevent damage during transit, as we cannot accept returns for items that arrive broken.
Ship the Item
Affix the provided return label or use a trackable shipping service to send the package back to our distribution center, ensuring you keep a copy of your tracking number.
Receive Your Refund
Once our quality control team inspects and approves the returned item, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing